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FAQs

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Frequently Asked Questions (FAQs)

Q. What exactly is home care?A. Home care generally refers to any non-medical care that is provided to an individual in the comfort of their home. These individuals may be recovering from an illness or injury or may be terminally ill. Care is usually personalized to accommodate their unique circumstances and includes a range of services from medical to social.

Q. How expensive is home care compared to other forms of care?A. Studies have shown that home care is less expensive than other forms of care. Our care plans are flexible and can be structured to deliver services only when you need them while allowing you to stay within your budget.

Q. What are the advantages of home care over a long-term care facility?A. Given the choice, most people prefer to be cared for at home because they get to stay in a familiar environment and they don’t have to change their usual domestic activity. Home care has also been proven to have a therapeutic influence on the healing process. Plus, there’s no place like home.

Q. How do I determine the type of service I may need?A. You may get guidance from your personal physician, hospital discharge planner or a neighborhood social services organization. You can also arrange a free in-home consultation with a Serenity representative who will assess your situation and make a recommendation based on your needs. There is no obligation for this consultation.

Q. How do I select the right home care provider?A. There are several considerations that factor into the selection process. High on your list should be the quality of care the company provides. The best way to verify that is to ask for references then check them out. You’d also want to be sure the provider is certified and that employees are bonded and insured. It’s also a good idea to find out what system they have in place for responding to emergencies. For more information on this question, you can download our FREE e-book.

Q. What are the procedures for billing and payment of services?A. The methods vary according to one’s particular insurance plan and individual requirements. Medicare, Medicaid, some other state programs and most private insurance plans usually make payments directly to home service providers for covered services. In some cases where individuals pay the care provider directly, these costs may be reimbursed by the insurance company.

Q. How soon can services be provided?A. Some services can be available the same day and others within 48 hours.

Q. How do I get started using your services?A. You may use our contact form or call us at 973-338-0124 to arrange a free, in-home, no obligation consultation with a Serenity representative. We will match your needs with the most qualified caregiver, then set up a meeting for your approval. Care will commence within 48 hours of your approval.

MISSION STATEMENT

Our mission is to lead the way in providing high quality service and care, as well as building relationships that result in superior satisfaction to our clients. We are dedicated to enhancing the quality of life by helping restore good health, and alleviating pain and suffering to our care recipients.

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We pride ourselves on providing consistent top-shelf home care in an atmosphere of respect, compassion and understanding for our clients' circumstances.

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